Social Media

Omni-channel and user-driven are the two words that can describe customer service. In this advanced technology era, customers have become used to seeking answers and being heard, therefore you need to be listening and ready to respond. Many feel like they don’t have a feasible plan or strategy in place to label comments and inquiries.

The term social commerce has come into the business in recent years, more so, after the advent of eCommerce stores. This is an evolutionary process in the business where people like to buy from the sites that they explore on a daily basis. Social media platforms are a meeting point for real and virtual friends

We all are spending our major routine on social media to just browse the news stuff and sometimes to know the current affairs. Engagement purpose varies person-by-person. And on the other side, social media platforms are also busy updating their apps with a better user experience and new features. Alike all other social platforms, this

Often the purchase journey includes redundant steps of the conversation funnel with each step increasing the chance for potential customers to abandon the purchase and the store forever. Subsequently, businesses face a challenge with process gamification and sales through affordable tactics and not for resolving genuine consumer problems. Thus, to make your online business a

LinkedIn, the professional social networking platform has a broad reach across the world. People from different industries, different professions use this platform to find meaningful engagements to get better offers and better business prospects. And to support them, LinkedIn offers a variety of features and marketing solutions for small businesses. Yes, LinkedIn comes with tools

It is often seen that we usually settle down the debts, cost-sharing about something or splitting the bills in our chat. Yes, such a scenario occurs in our routine fast-life. We chat in one app and after that to make a payment we need to open another payment app. In such a case, Facebook doesn’t

Twitter’s Product Manager, Mo Aladham said that they have made fleet to let users have conversations in a newer way with less pressure and increased control. Fleet is about beyond tweets and direct messages! What are Twitter Fleets? We are familiar with Facebook, Snapchat, and Instagram stories. But Twitter was not playing in this field

What is an Instagram Messenger Room? Connecting with 50 people at a time is no doubt a great thing. Just like Facebook messenger room, now Instagram is also rich with a similar kind of feature. Now an Instagram user is able to set up rooms for their friends and followers. Not only an individual will

LinkedIn has introduced a new feature for its users, and it is known as ‘Polls’. Using this feature, members can reach out to their networks to collect feedback on different topics and on different products or services. Surveyors may even share the result of polling with others by using a built-in feature. LinkedIn ‘Polls’ can

What is Instagram Live? Instagram Live can be very well defined as a unique feature which works seamlessly within the Instagram Stories and offers scope to users to make live broadcasting of videos to other users present on the same platform. The moment users start making live broadcasting of video streams from their accounts, one